Re-send Account Set up Email

Remember to check your junk folder in case the email accidentally went in there. The email will be from JTI Advance.

If there is still no sign of the validation email, you may have entered your email address incorrectly when you first registered.

Request a Callback

If you are involved in the retail of tobacco, please confirm your details and a member of the Customer Care Line team will call you within 24 hours. Alternatively you can call them directly on 0800 163 503*.

*Calls to this telephone number may be recorded.

JTI employees should contact their internal trade website manager and agents should contact their JTI representative.